Frequently Asked Questions

Yes, we provide 24/7 emergency boiler repair services throughout Vancouver and surrounding areas. Our team is always on standby to respond to heating emergencies, especially during cold weather. Call 778-909-5731 anytime for immediate assistance.

We aim to arrive within 1-2 hours for emergency calls in Vancouver, Burnaby, and Richmond. Response times may vary slightly for other areas, but we always prioritize emergency situations and work to get your heating restored as quickly as possible.

A boiler emergency includes no heat during cold weather, gas leaks, carbon monoxide detector alarms, significant water leaks, strange burning smells, or unusual noises indicating imminent failure. If you're unsure, call us - we'd rather check and ensure your safety.

We recommend annual boiler servicing, ideally before the heating season begins in fall. Regular maintenance prevents breakdowns, improves efficiency, extends equipment life, and ensures safety. Commercial boilers may require more frequent servicing depending on usage.

Our comprehensive boiler service includes safety inspection, combustion analysis, cleaning of burners and heat exchangers, checking all controls and safety devices, testing pressure and temperature, examining venting systems, and providing a detailed report with recommendations.

Most repairs take 1-3 hours, depending on the issue. Simple fixes like replacing a thermocouple or pressure valve may take under an hour. More complex repairs involving heat exchangers or control boards may take 2-4 hours. We'll provide an estimate after diagnosis.

Yes, we offer same-day repair service for most non-emergency situations when you call before noon. For emergency repairs, we provide 24/7 service with rapid response times. We keep common parts in stock to complete most repairs on the first visit.

Repair costs vary based on the issue. Minor repairs (thermocouples, igniters) typically range from $200-$500. Major repairs (heat exchangers, pumps) can cost $500-$2,000. We provide free estimates and upfront pricing before starting any work, so there are no surprises.

We offer free estimates for new installations and replacements. For repair diagnostics, there is a service call fee which is applied toward the repair if you proceed. Emergency calls may have additional charges due to after-hours service.

Yes, we offer flexible financing options for major repairs and new installations. We work with several financing partners to provide affordable monthly payment plans. Contact us to discuss available options for your specific situation.

Yes, all our repairs come with a warranty on parts and labor. The warranty period varies depending on the components replaced. New boiler installations include manufacturer warranties plus our workmanship guarantee. We'll explain all warranty details before starting work.

Consider replacement if your boiler is over 15 years old, requires frequent repairs, has efficiency below 80%, repair costs exceed 50% of replacement cost, or you're experiencing uneven heating. We'll provide honest advice on whether repair or replacement makes more sense for your situation.

Standard residential boiler installation typically takes 1-2 days. This includes removing the old unit, installing the new boiler, connecting all systems, testing, and cleanup. Complex installations or commercial systems may take longer. We'll provide a detailed timeline during the estimate.

We install all major boiler brands including Navien, Rinnai, Viessmann, Bosch, and others. We'll recommend the best brand and model for your specific needs, budget, and property requirements. All brands we install are backed by strong manufacturer warranties.

Yes, boiler installations in Vancouver require permits and must meet local building codes. We handle all permit applications and ensure your installation passes all inspections. Our technicians are fully licensed and all work is compliant with BC regulations.

A boiler heats water and distributes it through radiators or radiant floor systems, while a furnace heats air and distributes it through ductwork. Boilers provide more even, comfortable heat and are common in older Vancouver homes. Each system has different maintenance and repair requirements.

Common noises include kettling (rumbling from limescale buildup), banging (air in pipes or pump issues), whistling (pressure problems), or grinding (pump failure). While some noises are minor, others indicate serious problems. Call us for diagnosis - ignoring unusual sounds can lead to expensive damage.

Turn off your boiler immediately, shut off the water supply if possible, and call us for emergency service at 778-909-5731. Don't attempt repairs yourself. Leaks can indicate pressure issues, corrosion, or failed seals. Quick professional response prevents water damage and safety hazards.

Improve efficiency through annual maintenance, bleeding radiators to remove air, upgrading to a programmable thermostat, insulating pipes, addressing any leaks promptly, and ensuring proper ventilation. A well-maintained modern boiler should operate at 85-95% efficiency.

We serve Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, Port Moody, Delta, Langley, and surrounding areas. For locations outside these areas, please call us to confirm service availability.

Yes, we service both residential and commercial boilers. Our technicians have expertise with everything from single-family homes to apartment buildings, offices, industrial facilities, and large commercial properties. We have the equipment and knowledge for systems of all sizes.

Yes, all our technicians are fully licensed gas fitters, insured, and bonded. They undergo continuous training on the latest boiler technologies and safety protocols. We carry full liability insurance and WCB coverage for your protection.

Signs of an unsafe boiler include carbon monoxide detector alarms, yellow or orange flame (should be blue), soot buildup, strong gas odors, excessive condensation, or physical damage. Annual professional inspections are essential for safety. If you notice any warning signs, call us immediately.

Yes, carbon monoxide testing is included in every service call. We use professional-grade CO detectors to ensure your boiler is operating safely and not producing dangerous levels of carbon monoxide. Your family's safety is our top priority.